Shipping

The order fulfillment time is up to 10 business days. Each Oplotka is hand made and to your order, keep that in mind :). If, for some reason, you need to fast-track the delivery date, write to us or call us. We’ll do whatever we can to meet your expectations.

The orders placed at www.oplotka.com are sent via DPD courier to the following countries, at a fixed price:

Returns

Do you want to return your Oplotka? That’s ok. You have the right to withdraw from the contract up to 30 days from the date of receipt. If more than 30 days have passed, unfortunately product cannot be returned. The returned product must be new, without any marks or signs of use and packed in original box.

You can download the return form here.

Fill in the return form and send it to the provided address with the postscript RETURN. If your return is approved, we will immediately transfer the funds to the account number provided by you. Remember that you return Oplotka at your own expense. Custom-made products that are not available in the regular store offer cannot be returned.

Complaints

Do you want to make a complaint about your Oplotka? All products are subject to a 12-month warranty.

You can download complaint form from here.

Fill it out and send to address given in the form with postscript COMPLAINT. We will surely find a satisfactory compensation together. If your complaint is approved I will inform you immediately about the decision. Damage resulting from improper use of Oplotka is not subject to complaint. Remember that you send the Oplotka at your own expense.

Please send the products subject to return and/or complaint to the following address:

OPLOTKA Karolina Głuchowska

Ostródzka 74R / 2

03-289 Warszawa

POLAND